Free review audit

See what your reviews already say

Before you spend a penny, we will read your business’s public reviews, pull out the topics guests actually talk about, and propose the starting topic set your Active Insight surveys would use. It is a one-off analysis, completely free, and already part of how we set businesses up.

What you get

One report, three answers

1

What guests keep saying

A read-through of your business’s recent public reviews, summarised into the themes that come up again and again, both good and bad.

2

Where the gaps are

The things guests mention that you are probably not measuring today, and the questions your current feedback never answers.

3

Your starting topic set

A proposed topic set for your Active Insight scorecard, built from your own reviews, ready to use if you decide to run a pilot.

Request your free review audit

Tell us who you are and where to find your reviews. We will do the reading and email your audit within two working days. We use your details only to prepare and send it. No obligation, and nothing to install.

Active Insight

Active Insight is built by Service Monitor, the UK customer experience company measuring service for hospitality, leisure, and retail operators every day. Our other services include:

© Service Monitor 2026. All rights reserved.

© Service Monitor 2026. All rights reserved.