Contract catering
Prove the contract is working, every day
Your diners eat with you two hundred times a year, and most will never fill in an annual survey. Active Insight gives them a thirty-second way to be heard at the till or the table, and gives you rated scores, a fix list for the counter team, and a running record of service quality you can put in front of the client.
Catch the drift
Sentiment drifts quietly. Catch it weekly, not yearly
In a workplace restaurant the same faces return every day, so small irritations compound: the queue at twelve thirty, the salad bar that empties early, the coffee machine that has been off for a week. Active Insight picks these up as they are mentioned, separates quick wins from serious issues, and never asks diners about things they did not experience.
Heritage
Built by catering feedback specialists
Around 200,000 survey responses a month flow through Service Monitor, alongside the mystery visits and telephone assessments it runs across catering and hospitality. Active Insight brings that discipline to daily diner feedback, and pairs with Service Monitor dashboards and monthly AI reports for contract-level trends.
Put daily evidence behind your next review
Book 15 minutes and we will set up a 30-day pilot at one site, or start with a free audit of your public reviews.
