Leisure and entertainment
Feedback that knows a bowling lane from a bar queue
Active Insight’s topic set is built for hospitality and leisure, and it covers the things your venue actually runs: bowling, darts, arcade and VR equipment, sports screens, food, drink, staff, and value. Guests write one comment; the AI scores every topic their words support and asks about the ones they leave vague.
Why it fits
One visit, a dozen things that can go wrong
A leisure visit is a chain of small experiences: the booking, the queue, the equipment, the lane, the food, the bar, the goodbye. A single rating hides which link broke. Active Insight separates them, so a 6 out of 10 stops being a mystery and becomes a sticky lane on 14, a slow bar, or a VR headset that needed a wipe. Serious mentions, safety, hygiene, staff conduct, reach the duty manager in minutes.
For groups
Compare venues without reading a single export
Every site runs the same survey flow, so scores mean the same thing everywhere. Combined with the wider Service Monitor platform, group operators get dashboards, trends, and monthly AI reports across the whole estate, while each venue gets its own same-day fix list.
See it running on your venue’s topics
Book 15 minutes and we will show you the survey flow with leisure topics, or start with a free audit of your public reviews.
